Leadership Skill Building

We Are All Day-to-Day, So Let’s Act With Urgency

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“He is listed as day-to-day.” This is a term used in sports when there is uncertainty about whether a player will play in an upcoming game. Vin Scully, the late, great play-by-play announcer of the Brooklyn/Los Angeles Dodgers, immortalized this term when he said, “He’s day-to-day, but then again, aren’t we all?” This quote became top of my mind when I spent time with Harold Dawson, a friend of mine. Both of us know the…
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Narrate and Celebrate Positive Change

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Things have changed so much! Hard to believe it is the same place. When we see a community, or a place of work, or even a person often, changes in them appear to take place gradually. Things seem to move slowly or not at all. When we’re away for a while and then see the person or place again, changes may feel dramatic. After my book Building a Vibrant Community: How Citizen-Powered Change Is Reshaping America was published,…
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Be the Boss of Your Brain: A Framework to Help Leaders Fight Burnout and THRIVE

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While the path to healthcare leadership can be exhilarating, it can also wear people down when they don’t know how to manage the stress that comes with it. Yet it is possible for leaders (and everyone) to avoid burnout and thrive in healthcare, regardless of our industry’s pressures. It requires being what Annamarí Dietrichson calls “the boss of your brain.”

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How (and Why) to Make Continuous Improvement Part of Your Culture

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Part two of a two-part series on innovation Innovation often comes from outside an organization. Why? “Outsiders” have fresh eyes and are not undoing something from the inside. As discussed last week, people are comfortable with things staying the same (assuming what is taking place works to a degree). In a session on change, the presenter asked us to cross our arms. We did this easily. For me, it is my left arm over my right. We…
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The Best Leaders Are “Unsettlers.” (Moving People Past Pushback.)

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Part one of a two-part series on innovation. March 20th was the first day of Spring. I find people are psychologically motivated this time of year to take a fresh look at how we do things and make positive changes. That’s why this felt like the perfect time for a two-part series on innovation. “The six most expensive words in business are: ‘We’ve always done it that way.’” Abby Spence, the CEO/Administrator for Signature HealthCARE of…
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Everyone Is Important, and Every Job Matters

Everyone Is Important, and Every Job Matters

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My last column was on uplifters. By this I mean people who lift others up. When I wrote the column, I was not aware that the week it was published, I would be uplifted by spending two days with the leadership team at Loma Linda University Health (LLUH) in California. This organization is well regarded for many reasons. One is that Loma Linda has the world’s first proton unit used for cancer patients. Another is…
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We May Never Know the Impact We’ve Made on Another Person’s Life

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Never underestimate the difference you make. This statement was born in 1999 as I spoke to a group from Christ Hospital in Oak Lawn, Illinois. I had arrived in the area the night before my presentation. I called my sister and brother-in-law, Kathy and Mike Fitzpatrick. Why? On December 24, 1995, their son Brian had been in a car accident and was transferred to Christ Hospital where he was pronounced dead. I had never previously discussed…
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Lean Into Feedback, Tell on Yourself…and Don’t Quit Until the Miracle Happens

Lean Into Feedback, Tell on Yourself…and Don’t Quit Until the Miracle Happens

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Last week, I shared some insights from some of my favorite columns of 2024. My goal was to find some simple, yet impactful actions readers can work on to improve their leadership skills in 2025. This week I’d like to share a few more. With the holidays upon us and the end of the year almost here, I find myself feeling introspective. My observation is that when we share our most personal thoughts and feelings, we…
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Three Changes to Make in 2025 to Become a Better Leader

Three Changes to Make in 2025 to Become a Better Leader

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Hard to believe, but 2024 is almost over. A good way to wrap up the old year is by thinking about what we might do differently in the new one. How can we set ourselves up to be better, more successful leaders, employees, and human beings in the new year? In thinking how best to answer this question, I revisited some columns I’ve written over the past year. Here are a few actions to focus…
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Two Ears and One Mouth: There Is a Reason!

Two Ears and One Mouth: There Is a Reason!

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You have likely heard the statement that we have two ears and one mouth for a reason: to spend twice as much time listening as we spend talking. It is true. Many of us could stand to become better listeners. Research tells us listening is a skill with positive outcomes for both the talker and the listener. For example, good listening: Improves relationships by making interactions more meaningful. Builds trust. Good listeners are perceived as more…
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