HPSG Member Login
hpsg-logo
Contact Us

Leadership Skill Building

Everyone Is Important, and Every Job Matters

Everyone Is Important, and Every Job Matters

Quint Studer
///
My last column was on uplifters. By this I mean people who lift others up. When I wrote the column, I was not aware that the week it was published, I would be uplifted by spending two days with the leadership team at Loma Linda University Health (LLUH) in California. This organization is well regarded for many reasons. One is that Loma Linda has the world’s first proton unit used for cancer patients. Another is…
Read Full Article

We May Never Know the Impact We’ve Made on Another Person’s Life

Quint Studer
///
Never underestimate the difference you make. This statement was born in 1999 as I spoke to a group from Christ Hospital in Oak Lawn, Illinois. I had arrived in the area the night before my presentation. I called my sister and brother-in-law, Kathy and Mike Fitzpatrick. Why? On December 24, 1995, their son Brian had been in a car accident and was transferred to Christ Hospital where he was pronounced dead. I had never previously discussed…
Read Full Article
Lean Into Feedback, Tell on Yourself…and Don’t Quit Until the Miracle Happens

Lean Into Feedback, Tell on Yourself…and Don’t Quit Until the Miracle Happens

Quint Studer
///
Last week, I shared some insights from some of my favorite columns of 2024. My goal was to find some simple, yet impactful actions readers can work on to improve their leadership skills in 2025. This week I’d like to share a few more. With the holidays upon us and the end of the year almost here, I find myself feeling introspective. My observation is that when we share our most personal thoughts and feelings, we…
Read Full Article
Three Changes to Make in 2025 to Become a Better Leader

Three Changes to Make in 2025 to Become a Better Leader

Quint Studer
///
Hard to believe, but 2024 is almost over. A good way to wrap up the old year is by thinking about what we might do differently in the new one. How can we set ourselves up to be better, more successful leaders, employees, and human beings in the new year? In thinking how best to answer this question, I revisited some columns I’ve written over the past year. Here are a few actions to focus…
Read Full Article
Two Ears and One Mouth: There Is a Reason!

Two Ears and One Mouth: There Is a Reason!

Quint Studer
///
You have likely heard the statement that we have two ears and one mouth for a reason: to spend twice as much time listening as we spend talking. It is true. Many of us could stand to become better listeners. Research tells us listening is a skill with positive outcomes for both the talker and the listener. For example, good listening: Improves relationships by making interactions more meaningful. Builds trust. Good listeners are perceived as more…
Read Full Article
Leading in an Age of Uncertainty: Mindsets to Instill in the Next Generation of Leaders

Leading in an Age of Uncertainty: Mindsets to Instill in the Next Generation of Leaders

Quint Studer
///
On the Healthcare Plus podcast, I recently interviewed Leonard Friedman, PhD, FACHE, director of the Executive MHA program at the George Washington University, Washington, D.C. He and his colleague Wayne Psek, MD, PhD, had written an article in Healthcare Executive. The title, “Developing Leadership Competencies for an Uncertain Future,” caught my attention. In healthcare, we have so many new leaders. We hear a lot about getting back to basics, but how do we do that when so many…
Read Full Article
“If It’s Not Clear, Ask.” (Taking Ownership of Your Skill Building and Development)

“If It’s Not Clear, Ask.” (Taking Ownership of Your Skill Building and Development)

Quint Studer
///
In quick succession, three people approached me about their situations. While the situations were all different, there were similarities. Common themes I saw centered on the ability to be direct in conversations and to achieve clarity in each person’s circumstances. Let’s take a brief look at each situation. SITUATION 1. An early careerist approached me to share that the small company he works for does not do yearly evaluations (or any performance reviews), and does…
Read Full Article
Pointing Out Problems Is Good; Bringing Solutions Is Great

Pointing Out Problems Is Good; Bringing Solutions Is Great

Quint Studer
///
Some time back, I wrote, “When a person identifies a problem, they have a human responsibility to also help with a solution.” Are there times when it’s enough to only point out a problem? Yes. One example is when you see a situation that could be dangerous. I was at a baseball game a few weeks back, and as I walked past an area, I thought I smelled propane gas. I quickly found someone who…
Read Full Article
Let’s Recognize Those Who Make Up Our Coaching Tree

Let’s Recognize Those Who Make Up Our Coaching Tree

Quint Studer
///
As school starts back, we often think about teachers and all the lives they touch. In a presentation at Spalding University in Louisville, Kentucky, I showed photos of myself in third grade at Congress Park Elementary School in Brookfield, Illinois, and on the Lyons Township High School soccer team in La Grange, Illinois. I pointed out my third-grade teacher, Miss James, and my soccer coach, Coach King, and shared the impact they and other teachers…
Read Full Article
Building trust isn’t just the leader’s job

Building trust isn’t just the leader’s job

Quint Studer
///
We know good leader communication is a powerful trust builder. A point that sometimes gets missed is that, just like trust, communication is a two-way street. Recently we looked at what leaders can do to improve their odds of being heard …. but what can the employees do to make sure they hear and act on those messages? A few tips: Meet with employees and ask: “What does good communication look like?” Go around the room and…
Read Full Article