Developing tomorrow’s healthcare leaders is vital. The sooner we can lure the best talent into healthcare administration, learn what drives them, develop and mentor them, and create cultures that help them thrive, the healthier our organizations and our entire industry will be. In a recent podcast interview, Dan Collard discussed this topic with Céu Cirne-Neves, MPA, FACHE, who has over 25 years’ experience as a healthcare executive and currently serves as a faculty member in the undergraduate and graduate…

Organizations work very hard to create and market a great brand for consumers. Their goal is to make sure their products and services are distinguishable from the products and services of others. I’ve seen a brand described as a perception in the mind of the customer, and as a promise of what they will experience. That brand promise is vital. It attracts customers and gives them a reason (the “why”) to use the product or…

In my workshops, I ask the question, “Do you have people who accept a job and then do not show up?” Hands go up and heads nod. In addition to measuring experience, we recommend that organizations track “no-shows” of people who accepted a job and didn’t show up. It could be that their current job convinces them to stay, or that another company realizes the person is open to change and hires the person. Rewiring Excellence: Hardwired to…