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Employee Engagement

Two Tactics to Improve the Timing and Accuracy of Your Messages

Two Tactics to Improve the Timing and Accuracy of Your Messages

Quint Studer
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Why does a good decision or action end up not going well? Was it the decision itself or how the action was taken…or was it a communication issue? My experience is that leaders put a lot of time into making thoughtful decisions. The “miss” occurs due to how things are communicated during the rollout. Micromanagement can get a bad rap. Yes, there are certain actions in which it makes sense: making sure a recipe is correct,…
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How to Be the Public Relations Person for Those You Lead | Healthcare Plus Solutions Group

How to Be the Public Relations Person for Those You Lead

Quint Studer
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“Be the change you want to see in the world.” This quote is most often attributed to Mahatma Gandhi. It comes up in conversations with groups to which I am presenting. In these conversations, I often share that research shows that when a person receives three compliments for every one criticism, they feel more positive about the sender. Two compliments per criticism creates a neutral feeling about the sender, and a one-to-one ratio creates a…
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Are You an Uplifter? | Healthcare Plus Solutions Group

Are You an Uplifter?

Quint Studer
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We all know those people who uplift others. This past week, I was with a group and mentioned Norm Adams. If you have read my work over the years, this name will be familiar to you. If not, let me explain. Norm is no longer with us physically, but like many, his legacy lives on through others. I met Norm in July of 1996. I had just moved to the Pensacola area. While waiting to…
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There Is Great Power in the Word FAMILY

There Is Great Power in the Word FAMILY

Quint Studer
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In facilitating many groups, we do a table activity. We ask each person to share with the others why they stay working in their organization. Having now facilitated this a thousand times, the word I hear most often—in fact, almost always—is family. “My coworkers are like my family.” “I spend more waking hours with my coworkers than my family.” “When my mother was sick, my coworkers held me together.” “When my son died in an accident,…
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Showing Empathy to New Hires Can Make Them More Likely to Stay

Showing Empathy to New Hires Can Make Them More Likely to Stay

Quint Studer
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What is empathy? I’ve heard it explained as being aware of, sensitive to, and having the ability to vicariously experience the thoughts and feelings of another. Empathy continues to make a difference in people’s lives. Showing empathy in the workplace can start when an employee is first hired or takes on a new role in the organization. When a person accepts a job, they do not do so with the goal of not having the…
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Belonging Matters. Here Are a Few Ways to Help Create It.

Quint Studer
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My next book will be on belonging. Over the years, I have written and spoken on this subject. When a person has the sense that they belong, all sorts of great things happen. One thing is the person stays. This is true in workplaces and communities. We are all individuals. No two people are alike. There will never be another you. Some individuals are natural fitter-inners, and some struggle with the sense of belonging. The…
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A Quick Technique for Building Trust with Employees

A Quick Technique for Building Trust with Employees

Quint Studer
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In thriving healthcare organizations, trusting relationships are a foundational piece of the culture. Trust is mutual: we tend to trust people who also trust us. That’s why one of the best ways for leaders to build trust is to show trust. Here is an action that demonstrates trust: When working on a problem, ask employees for help. Share a situation or a challenge and ask employees “What do you think?” Some people will need more time. Ask them to think about the…
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“Is There a Better Way?” Rewiring Cultures to Encourage Innovation on the Front Lines.

“Is There a Better Way?” Rewiring Cultures to Encourage Innovation on the Front Lines.

Dan Collard
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Originally published by Becker’s Healthcare – click here to read in Becker’s Hospital Review. With all the changes and disruptions impacting healthcare, the need for innovation has never been greater. Organizations that don’t prioritize innovative thinking risk falling behind their competitors. That’s why rewiring your culture to encourage and reward innovation is so crucial. It’s no secret the best innovations often come from the people on or near the front lines. You may have heard the…
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Good Mid-Year Conversations Make People Want to Stay

Good Mid-Year Conversations Make People Want to Stay

Quint Studer
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More and more studies find that investing in the workforce does more than improve results; it is a vital talent retention method. Today, people want more than a paycheck. The latest employee engagement data shows employees stay longer if they believe the organization cares about their well-being. Investing in skill building and career development supports that feeling of being cared about. It is important for organizations to create a feedback-rich environment. This means people regularly…
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The Ability to Present Is a Must-Have for Leaders

The Ability to Present Is a Must-Have for Leaders

Quint Studer
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Serving in a leadership role, whether formal or informal, is a fantastic opportunity to be helpful and make a difference. Being in leadership means that others recognize an individual’s ability. While I spend most of my time with people in formal leadership roles, my community work means I also interact with people who are informal leaders. I work with community volunteers who serve in a variety of community roles. Often these are nonpaid committee roles.…
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