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Employee Engagement

There Is Great Power in the Word FAMILY

There Is Great Power in the Word FAMILY

Quint Studer
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In facilitating many groups, we do a table activity. We ask each person to share with the others why they stay working in their organization. Having now facilitated this a thousand times, the word I hear most often—in fact, almost always—is family. “My coworkers are like my family.” “I spend more waking hours with my coworkers than my family.” “When my mother was sick, my coworkers held me together.” “When my son died in an accident,…
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Showing Empathy to New Hires Can Make Them More Likely to Stay

Showing Empathy to New Hires Can Make Them More Likely to Stay

Quint Studer
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What is empathy? I’ve heard it explained as being aware of, sensitive to, and having the ability to vicariously experience the thoughts and feelings of another. Empathy continues to make a difference in people’s lives. Showing empathy in the workplace can start when an employee is first hired or takes on a new role in the organization. When a person accepts a job, they do not do so with the goal of not having the…
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Belonging Matters. Here Are a Few Ways to Help Create It.

Quint Studer
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My next book will be on belonging. Over the years, I have written and spoken on this subject. When a person has the sense that they belong, all sorts of great things happen. One thing is the person stays. This is true in workplaces and communities. We are all individuals. No two people are alike. There will never be another you. Some individuals are natural fitter-inners, and some struggle with the sense of belonging. The…
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A Quick Technique for Building Trust with Employees

A Quick Technique for Building Trust with Employees

Quint Studer
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In thriving healthcare organizations, trusting relationships are a foundational piece of the culture. Trust is mutual: we tend to trust people who also trust us. That’s why one of the best ways for leaders to build trust is to show trust. Here is an action that demonstrates trust: When working on a problem, ask employees for help. Share a situation or a challenge and ask employees “What do you think?” Some people will need more time. Ask them to think about the…
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“Is There a Better Way?” Rewiring Cultures to Encourage Innovation on the Front Lines.

“Is There a Better Way?” Rewiring Cultures to Encourage Innovation on the Front Lines.

Dan Collard
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Originally published by Becker’s Healthcare – click here to read in Becker’s Hospital Review. With all the changes and disruptions impacting healthcare, the need for innovation has never been greater. Organizations that don’t prioritize innovative thinking risk falling behind their competitors. That’s why rewiring your culture to encourage and reward innovation is so crucial. It’s no secret the best innovations often come from the people on or near the front lines. You may have heard the…
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Good Mid-Year Conversations Make People Want to Stay

Good Mid-Year Conversations Make People Want to Stay

Quint Studer
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More and more studies find that investing in the workforce does more than improve results; it is a vital talent retention method. Today, people want more than a paycheck. The latest employee engagement data shows employees stay longer if they believe the organization cares about their well-being. Investing in skill building and career development supports that feeling of being cared about. It is important for organizations to create a feedback-rich environment. This means people regularly…
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The Ability to Present Is a Must-Have for Leaders

The Ability to Present Is a Must-Have for Leaders

Quint Studer
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Serving in a leadership role, whether formal or informal, is a fantastic opportunity to be helpful and make a difference. Being in leadership means that others recognize an individual’s ability. While I spend most of my time with people in formal leadership roles, my community work means I also interact with people who are informal leaders. I work with community volunteers who serve in a variety of community roles. Often these are nonpaid committee roles.…
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Coworkers May Hold the Key to New Employee Retention

Coworkers May Hold the Key to New Employee Retention

Quint Studer
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My job provides me with a fantastic opportunity to learn from many smart and successful leaders. Recently, I had the pleasure of meeting Ralph Stayer, owner of Johnsonville Foods, headquartered in Sheboygan Falls, Wisconsin. I was presenting at NCH Healthcare System in Naples, Florida, and he was in the audience. Johnsonville Foods started as a small butcher shop. Today it has more than a billion dollars in annual sales and offers products in more than…
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Getting Clear on Deliverables Moves Results

Getting Clear on Deliverables Moves Results

Quint Studer
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We all have moments of clarity, those times when something we may not have been aware of becomes noticeably clear to us. A few of these came to mind over the past several weeks. One is around how we think about deliverables. Employee engagement is a topic most organizations focus on. It shows up in goals. Yet, is engagement the goal, or are items like reduced employee turnover and increased productivity the desired outcomes? This point comes up often when I…
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From Surviving to Thriving: How Leadership Training Can Transform Post-Acute

Healthcare Plus Solutions Group
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COVID-19 was tough on everyone, but one of the hardest hit areas was post-acute. It was a scary time. Residents were struggling. Caregivers were leaving. Stress and burnout were rampant. Organizations were in survival mode—just trying to get through the day. In the aftermath of the pandemic, post-acute is struggling with several realities. One, there’s a serious staffing shortage and high turnover. Two, morale continues to be low, in large part because of that short-staffing. Three, with…
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