Change Management

How (and Why) to Make Continuous Improvement Part of Your Culture

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Part two of a two-part series on innovation Innovation often comes from outside an organization. Why? “Outsiders” have fresh eyes and are not undoing something from the inside. As discussed last week, people are comfortable with things staying the same (assuming what is taking place works to a degree). In a session on change, the presenter asked us to cross our arms. We did this easily. For me, it is my left arm over my right. We…
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The Best Leaders Are “Unsettlers.” (Moving People Past Pushback.)

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Part one of a two-part series on innovation. March 20th was the first day of Spring. I find people are psychologically motivated this time of year to take a fresh look at how we do things and make positive changes. That’s why this felt like the perfect time for a two-part series on innovation. “The six most expensive words in business are: ‘We’ve always done it that way.’” Abby Spence, the CEO/Administrator for Signature HealthCARE of…
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Leading in an Age of Uncertainty: Mindsets to Instill in the Next Generation of Leaders

Leading in an Age of Uncertainty: Mindsets to Instill in the Next Generation of Leaders

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On the Healthcare Plus podcast, I recently interviewed Leonard Friedman, PhD, FACHE, director of the Executive MHA program at the George Washington University, Washington, D.C. He and his colleague Wayne Psek, MD, PhD, had written an article in Healthcare Executive. The title, “Developing Leadership Competencies for an Uncertain Future,” caught my attention. In healthcare, we have so many new leaders. We hear a lot about getting back to basics, but how do we do that when so many…
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Mandatory Is Not a Bad Word

Mandatory Is Not a Bad Word

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Have you ever thought your communication was clear, yet the action that followed was not what you expected? Have you ever assumed an action had been taken, then learned it had not? If your answer to both is yes, join the club. There are reasons for the above. It could be the communication was not clear and specific enough. It could be the timeline for completion was not understood. It could be a lack of accountability.…
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Planning for Successors When Leaders Leave

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Who will take their place?  This is a question that’s frequently asked when someone resigns from a management position. Even in the best of times, an organization has at most 30 days until the person who resigned leaves. This can be especially challenging in small departments and organizations, as there may be no one currently working who can step into the leadership role. For mid-size and larger companies, that is not the situation. There are…
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Doctor in a conversation with specialist

How “Operational Trials” Can Help You Rewire and Improve Results

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It is gratifying that the e-book Rewiring Excellence: Hardwired to Rewired is being so well received. In writing the book, we were very careful to outline how to decide which actions can benefit from rewiring and which ones are best to leave alone. The key question is “How is it working?” If the desired outcomes are being achieved, it is best to leave it be. If the desired results are not being achieved, it makes sense to…
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Copper cable wire used in electrical installation

Is It Time to Rewire What Was Once Hardwired?

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When he returned to lead Apple, the late Steve Jobs shared with employees that the goal was to make much of what they do obsolete—not the mission of Apple, but the tools and techniques. His belief was that each person and every organization benefits by always being in the mode of continuous improvement. Twenty years ago, I wrote the book Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference. The Wiktionary dictionary defines hardwire this way: “to connect components…
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Business people talking in meeting

It’s Best for New Leaders to Adjust to the Organization (Not the Other Way Around)

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I was reading an article that stated that when you get a new boss, you get a new job. The point was that when a new boss shows up, things change. I experienced this in one of my jobs. A new boss came in with his own agenda and his own way of doing things. At times, a big change may be what is needed (for example, if the organization is under-performing). However, in most…
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Business people having casual discussion during meeting

Creating Critical Mass to Move People Through Change

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When I started writing this weekly column in 2016, I felt it would be short lived—not due to my desire but because I felt I would run out of material. This turned out not to be so. You, the readers, are so helpful with suggestions on topics and questions. I also benefit from being out and about. Just in these last couple of weeks, I have been fortunate enough to be in Camden, New Jersey;…
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Doctor working in hospital

SOPs Create Consistency…and Make Life Better for Everyone

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Consistency. That is what people are looking for everywhere, from the customer service they’re given to the work environment their company creates. As leaders, we all know how great it is to hear feedback from a customer on an employee who is exceptional. What if all employees could make that type of impact? Yes, consistency is the goal, and it is extremely hard to achieve. Those organizations that do achieve consistency benefit from it in so…
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