How Jennie Stuart Turned Engagement Data Into Real Results —And What You Can Learn From It

Most healthcare organizations collect employee engagement data—but few truly leverage it. At Jennie Stuart Health, leaders went beyond reading the survey—they used it to change the game. The result? Engagement up 5 points, turnover down 19.5%, and HCAHPS scores up 63 percentile points.

In this article, Dan Collard shares how employee engagement data, when used the right way, becomes a powerful lever for retention, culture, and patient experience.

Key Takeaways

• The most common mistake leaders make when using engagement results
• How to align action plans to what actually drives outcomes
• Why Jennie Stuart’s mid-year pulse check made a big difference
• What sustainable follow-through looks like across the full year