Stephanie Moseley Stark, DBA, currently serves as the Vice President of Service Excellence for Southeast Georgia Health System and is also an Advisor with Healthcare Plus Solutions Group (HPSG). Her areas of expertise include patient experience, provider experience, employee experience, learning and development, volunteer services, pastoral care, marketing and communications, and performance improvement.
A transformational leader who understands the importance of organizational culture in achieving strategic goals, Dr. Stark has over 20 years’ experience in developing successful patient, employee and provider service excellence programs that engage team members and ensure the consistent delivery of patient-centered care. In addition, Dr. Stark has a proven track record of developing leadership and staff development programs that bolster learning and yield impressive outcomes.
Prior to joining HPSG and the Health System, Dr. Stark served as system director of customer experience & chief learning officer at Baptist Memorial Health Care Corporation in Memphis, Tennessee, a 22-hospital health care system with 19,500 team members. Prior to this role, Dr. Stark served as the executive director of customer experience for WellStar Health System. In addition, Dr. Stark has held an adjunct professor position at Baptist College of Health Sciences since 2013. Dr. Stark earned her Doctor of Business Administration in Human Resource Management at Capella University in Minneapolis, Minnesota, a Masters of Business Administration at Regis University in Denver, Colorado, and a Bachelor’s of Arts in Business/Economics and International Relations from Agnes Scott College. Her professional affiliation memberships include the American College of Healthcare Executives and Senior Profession Human Resources.
