Lisa Reich has experience in leading, working and consulting in healthcare for over three decades. She has experience as a Registered Nurse in many settings and capabilities that reach clinical, non-clinical, financial and administrative branches.
During her tenure with Studer Group/Huron, Lisa led coaching engagements for organizations ranging from critical access to large academic health systems. In working with a broad spectrum of organizations, she is able to adapt strategy that works for organizations to achieve outcomes.
She has worked extensively with many types of healthcare organizations including acute care, ambulatory, emergency/urgent care, medical practices, behavioral health and substance use treatment centers.
Speaking to inspire, Lisa uses real-life experiences to connect training for audiences that are applicable to their current work. She focuses on being human and using her strengths to give back to others. Her passion for better healthcare has impacted hundreds of organizations, thousands of caregivers and even more patients.
Lisa joined Healthcare Plus Solutions Group (HPSG) to bring enhanced solutions to the healthcare industry. The mission of the organization is to have a positive impact on those that receive care and those that provide care. HPSG specializes in helping healthcare organizations diagnose and treat their most urgent pain points in order to achieve and sustain results.
Topics
LEADERSHIP FUNDAMENTALS
Engage Lisa to speak on any of the topics listed below. She can provide insights on all of them, combine several, or zero in on one for a deep dive.
- Individualized Development Plans
- Time Management
- Recognition
- Communication Skills
- Change Management
- Hiring & Onboarding
- Performance Management
- Relationship Rounding™
- Employee Engagement
- Difficult Conversations
CARING FOR NURSES AND PATIENTS
The way nurses experience your organization shapes the care patients receive. To deliver exceptional outcomes, it’s essential to support nurses with the respect, resources, and structure they need to thrive—clinically and organizationally.
- Healing the Healers: Creating a Culture of Care for Nurses (That Makes Them Want to Stay)
- The New HCAHPS Questions: Seek First to Understand (Then Use Them to Improve)
- Measuring What Matters: Using Data to Diagnose and Improve Patient Experience
- Say This, Not That: A Communication Framework for Patient-Centered Care
- Connecting Teams: How to Break Down Silos and Foster Collaboration
- Beyond “I’m Sorry”: How to Deliver Service Recovery That Patients Remember
- The Power of Presence: How Non-Clinical Staff Can Ease Patient Fear
- A “Rewired” Approach to Leader Rounding on Patients
THE POWER OF TRUST-BUILDING
Plenty of research proves it: The presence of trust has apowerful impact on organizational performance. When trust in leadership is high, there is better employee retention, engagement, morale, well-being…and better patient care.
- To Win the Talent War, Set the Stage for Trust (Ten Cultural Must-Haves)
- Developing Leaders to Enhance Frontline Trust
- Trust-Builders Versus Trust-Busters: Identifying and Leveraging Behaviors That Make a Difference
- What’s Your Organization’s Trust Quotient? Measuring and Reversing Trust Shortfalls
- Trust-Building Conversations: What to Say, What to Do, and How to Make Real Connections
CREATING A CULTURE OF WELL-BEING
No one can pour from an empty cup. When healthcare teams feel burned out and unseen, it shows in every patientinteraction. Creating a culture that supports well-being isessential—for those who give care and those who receive it.
- Answering the Call: Reconnecting to Purpose in Healthcare
- The Culture Cure: How to Build a Workplace Where Well-Being Thrives
- Replenishing the Emotional Bank Account: Everyday Leadership Habits That Heal
- Empathy in Action: Leadership Strategies That Build Trust and Boost Performance
- Belonging as Burnout Prevention: The Leadership Power nof Team Camaraderie
- Gratitude Is a Strategy: How One Daily Practice Can Shift Your Team’s Trajectory
