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Stay up to date on the latest articles, news, and success stories from Healthcare Plus Solutions

Stay up to date on the latest articles from Healthcare Plus Solutions Group. From burnout and well-being to leadership skills and professional best practices, we’re publishing need-to-know information for all healthcare leaders, teams, and organizations.

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Creating Critical Mass to Move People Through Change

Quint Studer
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When I started writing this weekly column in 2016, I felt it would be short lived—not due to my desire but because I felt I would run out of material. This turned out not to be so. You, the readers, are so helpful with suggestions on topics and questions. I also benefit from being out and about. Just in these last couple of weeks, I have been fortunate enough to be in Camden, New Jersey;…
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Colleagues clapping

Don’t Skimp on Employee Recognition…But Be Careful That It Doesn’t Backfire

Quint Studer
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I often get letters from people who read this column. Recently, a reader shared that the organization they are part of had given out awards to some people who did not seem to achieve the success they were recognized for. This is a valid concern. How can a manager be recognized as a great manager when their employee engagement is low? How can an employee be recognized as an excellent employee if they are not…
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Dealing With Less-Than-Flattering Employee Engagement Results

Quint Studer
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I am grateful that CEOs, owners, and others contact me to discuss their employee engagement results. Due to many impacts that could not be anticipated, most organizations have experienced a decline in these results. They had expected a dip in engagement; however, the dip has been worse than expected. Most of us, when we receive data that we do not like, may respond in a variety of ways. We will discuss some predictable reactions later.…
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Doctor working in hospital

SOPs Create Consistency…and Make Life Better for Everyone

Quint Studer
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Consistency. That is what people are looking for everywhere, from the customer service they’re given to the work environment their company creates. As leaders, we all know how great it is to hear feedback from a customer on an employee who is exceptional. What if all employees could make that type of impact? Yes, consistency is the goal, and it is extremely hard to achieve. Those organizations that do achieve consistency benefit from it in so…
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Business People Meeting

What “Trust Building” Looks Like in Action

Quint Studer
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Dan Collard, a colleague of mine, shared that he often puts my writings through a tool that captures which words are used most often. He told me that the word trust comes up frequently. This makes sense, with all the focus on building strong relationships in the workplace. While building trust has always been foundational in forming strong relationships, it is even more important now. Research from a variety of fronts reports that overall trust is…
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Giving Employee “Thank-Yous”—More Bang for the Buck

Quint Studer
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If you’re a leader, you know how important it is to thank and recognize employees. It strengthens relationships, keeps people engaged, and fosters a powerful sense of belonging. Because what gets recognized gets repeated, it helps build consistency and move results. And the act of recognizing someone replenishes both parties—you and the other person. This week I want to provide readers with some activities to connect to the workforce via appreciation and recognition. If you…
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Tough Messages Are Love in Disguise (But We Need Tough Skin to Receive It)

Quint Studer
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In a recent column I wrote about my initial reaction when, after working hard and putting in lots of time, my boss’s feedback was that he was not evaluating me on effort, but on results. I shared how taken aback I was by what he said. Did he not appreciate my effort? Could he have said it in a kinder, softer way? At least he could have said, “Quint, thank you so much for your effort.” In Peter Drucker’s viewpoint on…
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Peter Drucker’s Leadership Observations Are Still True Today

Quint Studer
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“Leadership Is Responsibility.” That is the title of the April 8 chapter in the book The Daily Drucker: 366 Days of Insight and Motivation for Getting the Right Things Done. Published in 2004, the book is a collection of writings by Peter Drucker (1909-2005), who was considered the top management thinker of his time. The wonderful thing about writing is that while the person is not with us physically, their gifts remain to be opened…
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Shot of a doctor sitting

Placing Gratitude Front and Center

Quint Studer
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I have a book titled Daily Reflections that I read every morning. A recent reflection was titled “A Full and Thankful Heart.” The author stated, “I try hard to hold fast to the truth that a full and thankful heart cannot contain great conceits. When brimming with gratitude, one’s heartbeat must surely result in outgoing love, the finest emotion that we can ever know.” That author went on to share that most of us are very fortunate. We…
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There Is No Substitute for Experience

Quint Studer
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An organization has excellent facilities, technology, best-practice knowledge, and a passionate workforce—yet is not achieving organizational goals. And yes, senior leadership is solid. So what is the issue? In cases like this, I find that a good place to look is experience. What percentage of new people can a department or organization have until it impacts performance? There’s no single answer; it’s relevant to the department, the role, and the new person who fills it. It’s…
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