Hosted by Quint Studer with special guest Susan Keane Baker

Susan Keane Baker, MHA, is a powerhouse when it comes to simple ideas that pack a big punch. She covers creative ways to connect with employees, set and manage goals, improve team morale (instantly), create the habit of putting people before process, and creative ways to get employees to learn and live the values of your organization. She also includes simple tips on how to greatly improve your organization’s telephone skills (and why you should)!

Susan realizes that it’s the moments that matter. In one of her latest tools, Split-Second Kindness—Making a Difference When Time Is Limited, she offers up ideas that make a big difference, but don’t take a lot of time. She is known for providing practical, relevant content in a dynamic and enthusiastic manner and is on a mission to harvest and share best practices. She not only shares great ideas but also some of her best tools for creating a culture brimming with satisfaction.

In May, Susan will be presenting at the Gratitude Symposium, a free month-long series of online presentations from 45 well-known experts meant to thank, teach, and inspire those in healthcare.

Her session is entitled “How to Use the Four Habits to Create Memorable Experiences.” All you have to do is register to view the material, and you can watch the videos on your schedule. Information on how to register can be found at www.thegratitudesymposium.com.

To make it easy to register your entire workforce or student body, please contact Nicole Webb Bodie at Nicole@QuintStuder.com or 850-748-2027.

Books Referenced:

• Split-Second Kindness—Making a Difference When Time Is Limited by Susan Kean Baker
• You’ll Never Believe What Happened to Lacey by Amber Ruffin and Lacey Lamar
• Getting Things Done By David Allen

Tools:

• Quarterly Goals Template
• Visit https://www.susanbaker.com for additional tools