Hosted by Quint Studer with special guest Justin Reed

Justin Reed joins the podcast to share how he navigates the toughest challenges by turning them into opportunities for training and developing leaders. Justin is currently the Assistant Chief – EMS for Cy-Fair Fire Department. As the overall EMS Director, he is responsible for all activities involving the 140 full-time paid staff, 13 ambulances who respond to approximately 40,000 calls annually, covering a population of 640,000. Justin has over 15 years of progressively responsible experience delivering the highest quality of leadership, patient care, and customer service.

During the podcast, learn how sharing your expertise and experience can lowering the anxiety of those you serve. Justin shares how remote learning during the pandemic helped break down silos and the importance of communicating with humility. Justin shares one of his biggest challenges around compassion fatigue and how doing early interventions and providing well-being resources continues to make an impact.

About Justin Reed:

Justin Reed is currently the Assistant Chief – EMS for Cy-Fair Fire Department. As the overall EMS Director, he is responsible for all activities involving the 140 full-time paid staff, 13 ambulances who respond to approximately 40,000 calls annually, covering a population of 640,000. Justin has over 15 years of progressively responsible experience delivering the highest quality of leadership, patient care, and customer service.

Justin Reed is currently attending University of Pennsylvania’s Master’s of Health Care Innovation and is an honors graduate of Western Carolina University Emergency Medical Care program. He was recently recognized by the American Ambulance Association Top 40 Under 40 and is a Fellow of the American College of Paramedic Executives, 2020.

Justin has volunteered with numerous organizations including a non-profit organization, MyLifeSpeaks, in Haiti providing prehospital care, education, and equipment. He serves in numerous committees including the National Association of EMS Managers, where he is the immediate former Chair of the Quality and Performance Improvement Committee. As a thought leader, Justin holds various certifications and has taught both domestically and internationally with a strong passion for behavioral economics, change management, and prehospital care in Haiti.