The Emergency Department “equation” is daunting. Patient volumes are on the rise and exceeding pre-COVOD levels + organizations continue to struggle with staff shortages (especially in high pressure/high acuity environments like the ED + competition from new access points like urgent care and freestanding ED’s = a need to rethink how we operate emergency departments. Add to these elements the push for new care delivery and payment models forcing downward pressure on billing and a new emphasis on prevention. Additionally, the focus on “experience”—for patients and employees alike—has never been greater from a consumer perspective. Because the Emergency Department is the front door to the hospital, all these factors demand that we transform in response.

In Rewiring the Emergency Department: Innovative Solutions for Modern Emergency Care, Regina Shupe, DNP, RN, helps readers do just that. She offers up a blueprint for optimizing ED flow, building a culture of innovation and adaptability, retaining team members, and enhancing the overall patient experience. For example, leaders will learn how to: 

• Optimize processes, reduce bottlenecks, and integrate technology to streamline patient flow
• Redesign training and onboarding for ED leaders
• Use trust as a retention strategy while keeping teams engaged and committed
• Implement wellness initiatives that reduce stress and burnout
• Elevate the patient experience with shorter wait times, more personalized care, and a more organized environment
• Collaborate with primary care providers and specialists to reduce non-emergent visits

Packed with actionable strategies and tactics and engaging stories, this book is a must-have for every executive and leader who has a role to play in transforming emergency care. Its insights will create healthier, more connected, more sustainable EDs that benefit both the healthcare team members and the patients they serve…today and in the future.