Joy brings over 28 years of experience in nursing and healthcare administration to her role as she coaches healthcare organizations to achieve their goals. She has coached across a variety of healthcare settings including acute care, academic medical practices, behavioral health, rehabilitation, and home health. Joy has a passion for helping leaders build and develop their skills to lead more effectively. She has held hospital leadership roles in nursing and patient experience and most recently has been focused on identifying and developing strategies to address workforce challenges.

Joy specializes in building relationships with staff and leadership and is skilled in training and validation to drive sustainable outcomes.

Joy resides near Roanoke, Virginia. She holds a bachelor’s degree in psychology from Eastern Nazarene College and an Associates Degree in nursing. She also received Green Belt training in Six Sigma process improvement methodology. Joy also served healthcare organizations as a coach at Studer Group.